FAQs

Payments

Can I pay over the phone?

Yes, just contact our customer service team on free phone: 0800 073 1017.

How are payments processed?

This website processes payments securely with PayPal. PayPal delivers one of the most secure payment platforms in the world and is one of the most popular payment gateways. Your credit card details are not stored on our transactional system therefore each new transaction requires you to re-enter your credit card details.

Will any of my information be passed on to any other companies?

No, we do not store credit card details nor do we share customer details with any 3rd parties.


Orders

How can I check the progress of my order?

Simply contact our customer service team on free phone: 0800 073 1017 or email advice@absorbentsonline.co.uk and they will be happy to help.

Can I amend or cancel my order?

In the first instance please contact our customer service team on free phone: 0800 073 1017 or email advice@absorbentsonline.co.uk stating your reasons for wishing to cancel your order. Generally, providing your order has not been processed, we will be able to offer you a full refund or credit note.

If my order does not arrive is lost in transit or damaged what should I do?

Contact our customer service team on free phone: 0800 073 1017 or email advice@absorbentsonline.co.uk as soon as possible and we will work with you to resolve the situation


Delivery

Online orders can only be placed for delivery to a mainland UK address. For other destinations please contact our customer service team on free phone: 0800 073 1017 or email advice@absorbentsonline.co.uk

How much does delivery cost?

All our prices include delivery to a mainland UK address.

Do you provide proof of delivery?

Yes we can provide it on request.


Returns 

Can I return my order?

In the first instance please contact our customer service team on free phone: 0800 073 1017 or email advice@absorbentsonline.co.uk clearly stating your reasons for wanting to return the item(s). We treat each case on its own merits and will work with you to see if a return is possible.

If there is an issue with the items I have received, how can you help?

In the first instance please contact our customer service team on free phone: 0800 073 1017 or email advice@absorbentsonline.co.uk within 3 days of receipt of the items and we will arrange either a replacement or refund as appropriate. Full details governing our returns policy can be viewed in our Terms and Conditions.